Frequently Asked Questions

Workers must meet specific eligibility criteria set by MOM, including having a valid Work Permit, fulfilling the required work experience, and meeting any additional requirements specified by the new employer.

Employers need to submit various documents to MOM, including the worker's employment contract, biodata, passport details, and any relevant certificates or qualifications. Additionally, both the current and new employers must provide consent for the transfer.

The duration of the worker transfer process can vary depending on factors such as the completeness of documentation, the workload of MOM, and any additional requirements specific to the case. Generally, the process may take a few weeks to complete.

Employers may incur certain costs related to the worker transfer process, such as administrative fees and levies payable to MOM. Additionally, there may be expenses associated with medical examinations or training required for the transferred worker.

If the worker transfer application is rejected by MOM, the employer will need to follow up with MOM to understand the reasons for rejection and address any issues or discrepancies. In some cases, employers may need to reapply or explore alternative options for the worker's employment.

MOM imposes certain restrictions and limitations on worker transfer, such as the type of work permit held by the worker, the duration of employment with the current employer, and any existing contractual obligations. Employers must ensure compliance with these regulations to avoid penalties or fines.

Employers can seek assistance and guidance on worker transfer from MOM or engage the services of employment agencies or legal professionals specialising in foreign worker recruitment and employment matters. Additionally, MOM's website provides resources, guidelines, and frequently asked questions related to worker transfer.

Foreign individuals who have received a job offer from a Singapore-based company and meet the criteria set by MOM, such as possessing relevant qualifications, skills, and experience, may be eligible to apply for an EP.

Applicants must meet certain minimum salary requirements, which vary based on their qualifications and experience. Additionally, the sponsoring company must have a valid Singaporean business entity and a satisfactory record with MOM.

Employers must submit the EP application on behalf of the foreign employee through MOM's online portal. The application requires various documents, including the applicant's passport details, educational certificates, and a copy of the job offer letter.

The processing time for an EP application typically ranges from one to three weeks, depending on factors such as application volume and completeness of documentation.

Yes, applicants have the option to appeal the decision if their EP application is rejected. The appeal process involves submitting additional supporting documents or providing clarifications to address any concerns raised by MOM.

EP holders who meet certain criteria, such as earning a minimum salary threshold, may be eligible to apply for Dependant's Passes or Long-Term Visit Passes for their family members to accompany them in Singapore.

The validity period of an EP is typically up to two years, with the option for renewal upon expiration, subject to meeting the eligibility criteria at the time of renewal.

EP holders are subject to certain restrictions, such as obtaining approval for additional employment outside of their main job scope and informing MOM of any changes in employment or personal details.

For more information and detailed guidelines on EP applications, applicants and employers can visit the MOM website or consult with a qualified employment agency for assistance.

You can find domestic helpers through word-of-mouth referrals, online job boards, or by partnering with a reputable employment agency like Jong Shing Agency.

Qualifications may vary depending on your specific needs, but some common qualifications include previous work experience, good communication skills, reliability, and a positive attitude.

Legal requirements vary by country and region, but typically include obtaining a work permit or visa for the domestic helper, complying with minimum wage laws, and providing a safe working environment.

When conducting interviews, be sure to ask about the candidate's previous work experience, skills, availability, and expectations. It's also important to discuss job responsibilities, compensation, and any house rules or preferences.

A domestic helper contract should outline job duties, work hours, compensation, benefits, termination procedures, and any other important terms and conditions of employment.

Provide clear instructions and guidance during the initial training period, and encourage open communication to address any questions or concerns. Offer ongoing support and feedback to help your domestic helper succeed in their role.

Address any issues or conflicts promptly and directly with your domestic helper. Try to resolve the issue through open and respectful communication, and seek assistance from a mediator or employment agency if needed.

Jong Shing Agency can help you find a reliable and qualified domestic helper who meets your specific needs and preferences. We handle the entire hiring process, from sourcing candidates to conducting interviews and facilitating employment contracts, ensuring a smooth and hassle-free experience for employers.

Provide clear instructions and guidance on household tasks, routines, and expectations. Offer feedback and support as needed to ensure the domestic helper understands their role and responsibilities.

Prepare a list of questions related to their experience, skills, availability, and willingness to perform specific tasks. Conduct interviews in person or via video call to assess their suitability for the role.

To ensure the safety and security of your household, conduct thorough background checks, verify references from previous employers, and communicate your expectations and house rules clearly with your domestic helper. Additionally, consider installing security measures such as CCTV cameras or alarm systems for added peace of mind.

Open and honest communication is key to resolving conflicts or issues with your domestic helper. Address concerns promptly and constructively, listen to their perspective, and work together to find mutually acceptable solutions. If necessary, seek guidance from a mediator or employment agency for assistance.